Shipping Policy

At ilianabco, we focus on delivering a clear and reliable shipping experience for our customers. Every order is handled carefully to make sure your items are dispatched efficiently and reach you safely.

1. Shipping Destination & Cost

  • Shipping Destination: We currently ship our products exclusively within the United States.
  • Shipping Cost: We offer Free Shipping on all orders.
  • No Hidden Fees: All transactions on our website are processed in US Dollars ($). There are no extra or hidden shipping fees added during the checkout process.

2. Delivery Timeline

To maintain transparency, our order delivery process is divided into the following stages:

  • Order Cut-off Time: 5:00 PM (EST). Orders placed after this time will be processed on the next available working day.
  • Processing Time: 1 to 2 business days.
  • Shipping Time: 3 to 5 business days.
  • Total Estimated Delivery Time: 4 to 7 business days.

3. Shipping Methods & Tracking

  • Carriers: We use trusted shipping partners, specifically DHL and FedEx, to deliver your orders securely.
  • Order Tracking: Yes, we provide a tracking number for every shipment. Once your package is dispatched, you will receive an email with tracking details so you can monitor its journey.

4. Duties and Taxes

Since we ship within the United States, the price displayed at checkout is your final price. You will not be charged any additional duties or taxes upon delivery.

5. Order Cancellations

If you change your mind and wish to cancel your order, you must contact us within our 24 Hours cancellation window. Once an order goes into the processing stage and is shipped, we cannot cancel it.

6. Lost or Delayed Packages

In the unlikely event that your package delivery is significantly delayed beyond our standard estimates, please contact our support team. We will coordinate with the shipping carrier to resolve the matter promptly.

7. Business Information

For any inquiries regarding your shipment, please reach out to our customer support team:

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