Frequently Asked Questions (FAQs)
Welcome to the ilianabco FAQ page! We have compiled a list of common questions to help you find quick answers. If you need further assistance, please do not hesitate to contact our customer support team.
Ordering & Products
Q1. What types of products do you sell?
We specialize exclusively in the Handbag category.
Q2. How do I place an order?
Simply browse our collection, select your desired handbag, add it to your cart, and proceed to checkout. You can securely complete your purchase using our authorized payment gateway, PayPal.
Q3. Can I cancel or change my order?
Yes, we offer a 24 Hours cancellation window. If you need to cancel or change your order, please contact us within this timeframe before the order enters the processing stage.
Shipping & Delivery
Q4. Do you offer free shipping?
Yes, we offer Free Shipping for our customers.
Q5. Where do you ship?
We currently ship exclusively to the United States.
Q6. How long will it take to receive my order?
Our estimated delivery timeline consists of the following stages:
- Order Cutout time: 5:00 PM (EST).
- Processing time: 1 to 2 business days.
- Shipping time: 3 to 5 business days.
- Total Estimated Delivery: 4 to 7 business days.
Q7. Will I receive a tracking number?
Yes, we provide a tracking number. We partner with reliable carriers like DHL and FedEx to ensure safe and transparent delivery.
Returns & Refunds
Q8. What is your return policy?
We provide a 30 Days return window. We accept returns for defective and non-defective products.
Q9. Do you accept exchanges?
Yes, I accept exchanges.
Q10. Who pays for return shipping?
The return shipping cost is the Customer’s responsibility.
Q11. Do you charge any restocking fees?
No, we enforce a $0 Restocking Fee.
Q12. How long does it take to process a refund?
Approved refunds will be processed back to your original payment method within our standard 7 Business Days processing time.
Payment & Security
Q13. What payment methods do you accept?
We accept payments through PayPal. All transactions on our website are processed in US Dollar ($).
Need More Help?
If you have any other questions, we are here to assist you!]
Business Information
- Business Name: ilianabco
- Phone Number: +1 (305) 634-4886
- Email Address: support@ilianabco.shop
- Physical Address: 2256 NW 20th St, Miami, FL 33142, United States
- Support Hours: Mon – Sat: 9:30 AM – 6:00 PM (EST)
- Time Zone: (GMT-05:00) Eastern Standard Time (New York)
- Response Time: We are committed to responding to all inquiries within 24 hours.