Refund Policy

At ilianabco, we focus on providing carefully crafted handbags for your everyday needs. Your satisfaction matters to us, and if you are not entirely pleased with your order, we offer a straightforward and clear return process.

1. Return Window

  • 30-Day Policy: We maintain a 30-day return window, meaning you have exactly 30 Days after receiving your package to initiate a return request.
  • Expiration: If 30 Days have passed since your delivery, we cannot process a refund or exchange.
  • Returns: Yes, I accept returns for defective and non-defective products.

2. Eligibility & Product Condition To qualify for a return, your handbag must meet these specific criteria:

  • Product Condition: The item must remain new, unused, and in the exact condition you received it.
  • Packaging: It must be returned in its original packaging along with all accompanying tags and inserts.
  • Proof of Purchase: A valid order confirmation or receipt is necessary to process any return.

3. Return Shipping Costs

We strive for transparent shipping guidelines:

  • Defective or Incorrect Items: If your order arrives damaged or incorrect, please reach out to us so we can resolve the issue promptly and guide you on the next steps.
  • Customer Remorse: For returns related to a change of mind, ordering the wrong color, or personal preference, the return shipping cost is the customer’s responsibility. Original shipping charges are not refundable.

4. Restocking Fees

  • No Additional Fees: To ensure a fair process, we do not impose any hidden charges. We enforce a $0 Restocking Fee on all eligible returns.

5. How to Start a Return

If you need to return an item, please follow these steps carefully:

  • Step 1 — Contact Us: Send an email to support@ilianabco.shop including your order number and the reason for the return. For damaged items, please attach clear photos.
  • Step 2 — Receive Instructions: Our team will review your email and reply within our standard 24 Hours response time with specific return instructions.
  • Step 3 — Ship the Item: Securely pack the item and mail it to our designated physical location: 2256 NW 20th St, Miami, FL 33142, United States.

6. Refunds & Processing Time

  • Inspection: Once your returned package reaches our facility and is thoroughly inspected, we will notify you regarding your refund’s approval or rejection.
  • Approval: Approved refunds will be credited directly back to your original payment gateway, which is PayPal.
  • Processing Time: Your refund will be processed within 7 Business Days after the inspection is complete. Depending on your financial institution, it may take extra time to reflect on your bank statement.
  • Currency: All transactions and refunds on our website are handled exclusively in US Dollar ($).

7. Exchanges & Cancellations

  • Exchanges: Yes, I accept exchanges. The most efficient way to exchange an item is to return your original purchase and place a new order once the return is finalized.
  • Cancellations: If you decide to cancel your purchase, you must do so within our strictly enforced 24 Hours cancellation window.

8. Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized orders.
  • Items that show signs of wear, use, or damage caused by the customer after delivery.

Business Information

Scroll to Top